FAQs - Frequently Asked Questions
FAQ's- Frequently Asked Questions
- Do you ship worldwide? Currently, we ship within the United States. International shipping options may be added in the future.
- How Long does shipping take? Orders are usually processed within 1-3 business days. Standard shipping 5-10 business days (U.S. suppliers are faster). * It items are from different suppliers; your order may arrive in separate packages.
- How much is shipping? Shipping costs are calculated at checkout. Many items qualify for free shipping.
- Can I return or exchange my order? Yes! We want you to love your purchase. If you're not satisfied: Returns are accepted within 14 days of delivery (unworn, unused, tags, attached). Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- How do I start a return? Please contact us at journie2jream.com with your order number, and we'll provide return instructions.
- What if I received the wrong or damaged item? We'll fix it right away! Please send us a photo and order number within 48 hours of receiving your order.
- Do you offer plus sizes? Yes, we carry a variety of sizes to celebrate everybody. Sizes vary by brand, so please check the size chart before ordering.
- How do I know what size to order? We include a size chart on each product page. If you're between sizes, we recommend sizing up for comfort.
- Do you offer gift cards? Yes! Digital gift cards are available so your loved ones can shop their favorite looks.
- Can I change or cancel my order? Orders can be changed or cancelled within 12 hours of placing them. After that, we begin processing.